At Bearwood Castle Resort, we are dedicated to offering you an unforgettable experience amidst the natural beauty of the Nilgiris. Our resort combines luxury, comfort, and exceptional service, making it the perfect destination for relaxation, adventure, and celebration.
Whether you're here for a weekend getaway, a romantic escape, or a corporate retreat, we promise to make your stay truly special. Our team is committed to ensuring that your every need is met, from personalized services to premium amenities, so that you can focus on enjoying the serene surroundings and the grandeur of the estate.
Address: 3/167 B2, Bangalada, Aravenu, Kotagiri - 643217, Nilgiris, Tamil Nadu
Phone: +91 9442633252
Email: info@bearwoodcastle.com
3/167 B2, Bangalada,
Aravenu, Kotagiri - 643217,
Nilgiris, Tamil Nadu
Phone: +91 9442633252
Email: info@bearwoodcastle.com
At Bearwood Castle Resort, we prioritize your privacy and are committed to safeguarding the personal information you share with us. Your data is stored securely, and we take all necessary measures to protect it from unauthorized access, disclosure, or alteration.
We collect personal information such as your name, contact details, payment information, and preferences in order to provide you with the best possible services and experiences. This information helps us tailor our offerings to suit your needs and enhance your stay with us.
We use industry-standard encryption and security practices to ensure your data is safe during transactions and storage. Our website and systems are regularly updated to ensure the latest security measures are in place.
We do not share your personal data with third parties without your explicit consent, except in the following cases:
You have the right to access, update, or delete your personal information at any time. If you wish to do so, please contact us directly, and we will assist you promptly.
By using our services and website, you agree to the terms of this privacy policy. We reserve the right to update this policy from time to time. Any changes will be communicated via email or posted on our website.
If you have any concerns or questions regarding our privacy practices, please feel free to contact us:
By using the payment form on our website, you agree to abide by the following terms and conditions. Please read them carefully before making any payments or booking services.
All payments made through our website are processed securely using industry-standard encryption methods. You agree to provide accurate and complete information for payment processing, including your name, credit/debit card details, billing address, and other necessary details.
Bearwood Castle Resort uses a third-party payment gateway (CCAvenue) to process payments. By submitting your payment information, you authorize the payment gateway to charge your chosen payment method for the services and bookings made on our website.
Once your payment is successfully processed, you will receive a confirmation email with the details of your booking. This email will serve as proof of booking and includes the booking ID, amount paid, and the booked dates.
If you do not receive a confirmation email, please contact our support team to verify your booking. Bearwood Castle Resort is not responsible for any bookings that are not confirmed due to payment errors or system issues.
Cancellation and refund policies may vary depending on the type of service or booking. You are advised to review the cancellation policy at the time of booking. If you wish to cancel or modify your booking, please contact us at least 48 hours in advance to avoid any cancellation fees.
If a refund is applicable, it will be processed using the same payment method used during the original transaction. Refunds may take several business days to process, depending on your bank's policies.
Prices for our services and bookings are subject to change without notice. We make every effort to ensure that the prices listed on our website are accurate, but errors may occur. In the event of an error, we will notify you and give you the option to confirm or cancel your booking at the correct price.
Availability of services and rooms is subject to change. Bearwood Castle Resort reserves the right to refuse or cancel any bookings if the requested services are unavailable or if a mistake in booking information is identified.
By making a booking, you agree to comply with all local laws and regulations. You are responsible for ensuring the accuracy of all information provided during the booking and payment process. You agree to behave responsibly during your stay and respect the rules and guidelines of Bearwood Castle Resort.
Bearwood Castle Resort is not responsible for any personal injury, loss, or damage to personal belongings, or any other claims arising from your stay or the use of our services. We encourage all guests to take appropriate precautions to protect their belongings and personal safety during their stay.
Your personal information is protected according to our privacy policy. We will not share your data with third parties without your consent, except for the processing of payments and other services as necessary. Please refer to our Privacy Policy for more details.
Bearwood Castle Resort reserves the right to update or change these terms and conditions at any time without prior notice. Any changes will be reflected on our website, and by continuing to use our services after such changes, you agree to be bound by the updated terms.
1. Cancellation Policy:
- Cancellations made 7 days or more prior to the scheduled date will receive a full refund.
- Cancellations made within 3 to 6 days will receive a 50% refund.
- Cancellations made less than 3 days before the scheduled date are non-refundable.
2. Refund Policy:
- Refunds will be processed within 7–10 business days.
- For duplicate transactions, contact us within 24 hours.
3. No-Show Policy:
- No refunds for no-shows or failures to attend without cancellation.
4. Exceptional Circumstances:
- In emergencies or natural calamities, refunds will be considered on a case-by-case basis.
Contact:
📧 info@bearwoodcastle.com
📞 +91-9442633252
Note: GST extra as applicable. Advance booking required. Prices may vary during peak seasons.